Terms of Use

1. General

These Terms set out the rules for accessing and using the Orendly service. By creating an account or using the service in any way, you confirm that you have read, understood and agree to be bound by these Terms.

The service is intended solely for professional, business use by real-estate agencies and realtors. It is not a consumer product and not a listings marketplace for private individuals. These Terms are a legally binding agreement between the Customer and Orendly.

2. Definitions

• Service — the Orendly platform, its web application, features and related services.
• Account — the agency's space (its tenant within the system), where its data is stored and processed.
• Authorized User — the administrators and agents within the agency's account who are granted access.
• Customer Data — any data the agency enters into the service, including personal data of property owners and tenants.
• Privacy Policy — our Privacy Policy.
• DPA — the Data Processing Agreement governing Orendly's role as a data processor.

3. Account and access

Only persons acting for business purposes, who have authority to enter into this agreement on behalf of the agency, and who are of legal age may use the service. By registering, you confirm that you meet these requirements.

You undertake to provide accurate, current registration information and to keep it up to date.

The agency is responsible for the actions of its Authorized Users, for keeping its credentials secure, and for all activity within its account. Notify us promptly of any unauthorized access or suspected unauthorized access.

4. Subscription and payment

Access to the service is provided on a subscription (plan) basis. Plans, including any trial period, are assigned and managed by Orendly.

Fees, where applicable, are due in accordance with the chosen plan. A subscription runs for the agreed period and may renew under the terms of the applicable plan.

Except where required by law, prepaid amounts are non-refundable. This provision does not limit any rights guaranteed to you by mandatory provisions of law.

5. Acceptable use

You undertake to use the service lawfully and solely for legitimate property-management purposes.

In particular, you must not:

• violate the law or the rights of third parties;
• upload unlawful, harmful or deceptive content;
• attempt to circumvent or breach the service's security;
• decompile, reverse engineer, or attempt to derive source code;
• overload, disrupt or destabilize the service;
• use the service to send spam or unsolicited messages.

The agency must have a lawful basis for the personal data it enters into the service and must comply with the law of Ukraine when working with listing and lead data.

6. Customer Data

The agency retains all rights to its Customer Data. Orendly acquires no ownership of it.

You grant Orendly a limited licence to host and process Customer Data solely to provide the service. Orendly does not sell Customer Data to third parties.

For the personal data of property owners and tenants, Orendly acts as a processor under the DPA. For more on how we handle personal data, see our Privacy Policy.

7. Intellectual property

Orendly and its licensors own all rights in the platform, software, design, trademarks and other intellectual property associated with the service.

For the duration of the subscription, the agency receives a limited, non-exclusive, non-transferable, revocable right to use the service for its own internal business purposes.

No rights other than those expressly granted in these Terms are transferred to the agency.

8. Privacy and data processing

Our Privacy Policy and Cookie Policy are an integral part of these Terms and are incorporated by reference.

For personal data of which the agency is the controller, Orendly's role as processor is governed by the Data Processing Agreement (DPA) in accordance with Article 28 GDPR.

9. Service availability

We use reasonable efforts to keep the service available and to back up data. However, unless a separate service-level agreement (SLA) provides otherwise, the service is provided without a guarantee of uninterrupted availability.

We may carry out scheduled and unscheduled maintenance that temporarily affects the availability of the service.

10. Disclaimer of warranties

The service is provided "as is" and "as available".

To the extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

This provision does not affect any warranties or rights provided by mandatory consumer-protection law.

11. Limitation of liability

To the maximum extent permitted by law, Orendly is not liable for indirect, incidental or consequential damages, or for lost profits or lost data.

Orendly's aggregate liability for any and all claims is capped at the fees actually paid for the service during the 12 months preceding the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Suspension and termination

Either party may terminate the agreement in accordance with the terms of the applicable plan.

Orendly may suspend or terminate access for material breach of these Terms, including non-payment or a violation of the acceptable-use rules, with notice and a reasonable cure period where appropriate.

On termination, access to the service ends. Within a reasonable window, the agency may export its data, after which the data is deleted subject to legal retention requirements and backup cycles.

13. Governing law

These Terms are governed by the law of Ukraine. Disputes arising from these Terms are subject to the competent courts of Ukraine.

This choice of law does not deprive a user of the protection afforded by mandatory EU consumer-protection and data-protection (GDPR) rules that apply to them.

14. Changes to these Terms

We may update these Terms. The current version is always available on this page with its update date. We will announce material changes within the service or by email.

Continued use of the service after changes take effect means you accept the updated Terms.

15. Contact

For questions about these Terms, write to legal@orendly.ua.

The service is operated by [the legal entity operating Orendly].